Become Part of Northern Behavioral Solutions

OVERVIEW

This Privacy Policy (“Policy”) is designed to help you understand the types of personal

information we at Northern Behavioral Solutions, LLC and its affiliates (collectively

“Northern Behavioral Solutions”, “us”, “we”, or “our”) collect, how we use it, how and

when it may be shared, and the rights and choices you have with respect to your

personal information. It also explains how we communicate with you and how you can

make requests or submit inquiries to use about your personal information.

By accessing, visiting, or using our Services, you acknowledge this Policy, and to our

Terms and Conditions (the “Terms”). If you are not comfortable with any part of this

Policy or with the Terms, please immediately discontinue access or use of our Services.

We may provide additional “just-in-time” disclosures or additional information about our

personal information collection, use and sharing practices. These notices may

supplement this Policy, clarify our privacy practices in the circumstances described, or

provide you with additional choices about how we process your personal information.

Also, we may make changes to this Policy from time to time. We will notify you of any

material changes to this Policy and will update the Last Revised date at the beginning of

this Policy. We encourage you to look for updates and changes to this Policy when you

access our Services.

This Policy does not apply to the personal information we collect from employees,

contractors, job applicants, owners, directors or ofcers of Northern Behavioral

Solutions.

1. Applicability and Scope

This Policy applies to all personal information that we collect during any written,

electronic, and oral communications online when you: interact with our website located

at hps://www.sscs.health, and any other websites, pages, features or content we own or

operate (collectively, the “Site(s)”); or interact with other products or services that direct

you to this Policy (collectively, the “Service(s)”).



2. Personal Information We Collect

We may collect certain personal information about you and your use of our Services.

The personal information that we collect depends on your interactions with us, and the

choices you make. The denition of personal information depends on the applicable law 

based on your physical location when we collect your personal information. Only the

denition that applies to your physical location will apply to you under this Policy.

Information You Voluntarily Provide to Us. We, or service providers that assist us in

providing, maintaining, and operating our Services, may collect the following types of

personal information from you:

Newsletter Sign-ups. You may choose to provide us your contact details, such as your

name, email address, telephone number, and areas of interest, if you wish to receive

information about the products and services that we offer. We may use this information

to send you the communications you requested, and other information we believe may

be of interest to you.

Customer Service. When you engage with our support team via email, online form,

phone call or website chat widget, we may collect records, copies of your

correspondence (including email addresses), chat history, and any additional

information you choose to share with us.

Webinar/Event Registration. We may collect your name, company, position, telephone

number and email address when you register to attend a webinar or event hosted by us.

We may use this information to register you for the event and contact you about

changes and updates regarding the event. We also may use the information to

communicate with you about other events and topics that we believe may be of interest

to you.

Information We Automatically Collect. To the extent permitted under the applicable law,

we may collect certain types of information automatically, such as whenever you interact

with the Sites or use the Services. We may collect the following types of information

automatically from you:

Usage Data. When you browse our Sites, we automatically collect log data such as your

web request, Internet Protocol (“IP”) address, browser type, domain names, referring

and exit pages and URLs, pages viewed and the order of these page views, the date

and time you access our servers, and other diagnostic data.

Device Information. When you use your desktop or mobile devices to access our

Services, we may be able to identify your device’s unique device identier, MAC

address, operating system, and your mobile device’s advertising ID.

Location Information. When you use our Services, we may infer the generic physical

location and geographic regions of your device from your Wi-Fi, Bluetooth and other

device settings. For example, your IP address may indicate your general geographic

region. You may choose not to share your location details with us by adjusting your

mobile or desktop device’s location services settings. For instructions on changing the

relevant settings, please contact your service provider or device manufacturer.

3. How We Use Your Information

We use your personal information as described in this Policy for business and

commercial purposes, or as disclosed to you prior to such processing taking place. We

may process your personal information:

(a) To Provide Our Services. We will use your personal information to provide

information or perform Services that you request, such as responding to your inquiries

or providing information on the wound care services you request.

(b) To Provide You with Service-Related Communications. We will send you

administrative related information to keep you updated about the Services. Such

communications may include information about Privacy Policy updates, security

updates, tips or other relevant Service-related information. Service-related

communications are not promotional in nature. You are not able to unsubscribe from

such communications, otherwise you may miss important developments relating to the

Services.

(c) To Maintain Legal and Regulatory Compliance. Our Services are subject to certain

laws and regulations which may require us to process your personal information. For

example, we process your personal information to fulll our business obligations, ensure

compliance with industry regulator’s standard and policies, to manage risk as required

under applicable laws and regulations, or to respond to requests by judicial process or

governmental agency.

(d) To Enforce Compliance with Our Terms, Agreements and Policies. When you access

or use our Services, you are bound to our Terms. We may process your personal

information for compliance purposes, such as carrying out our obligations and enforcing

our Terms or other legal rights, including those arising from any contracts entered into

between you and us.

(e) To Detect and Prevent Fraud and Security Risks. We may process your personal

information to help monitor, prevent and detect fraud and abusive use of our Service,

monitor and verify your identity so that unauthorized users do not gain access to your

information, enhance system security, and combat spam, malware, malicious activities

or other security risks.

(f) To Provide Customer Support or Respond to You. We collect any information that you

provide to us when you contact us. Without your personal information, we cannot

respond to you or ensure your continued use and satisfaction of the Services.

(g) To Provide Marketing Communication. We may collect your email address, phone

number or other electronic addresses that you voluntarily provide to us when you

subscribe to our marketing communications. We will occasionally send you information

on products, services and promotions. When you no longer wish to receive these

marketing messages from us, you can opt out at any time by using the “Unsubscribe”

link that appears at the bottom of such messages and following instructions contained

within, or emailing us at info@northernbehavioralsolutions.com.

(h) To Research and Develop of Our Services. We may process your personal

information and derive analytical and statistical data to better understand the way you

use and interact with our Services. For instance, analyzing where, on which types of 

devices and how our Sites are used, how many visitors we receive, and where they

click on the Sites. These types of information may help us improve our existing Services

and to build new Services. Please see our Cookies and Other Similar Tracking

Technologies section for more information.

(i) To Personalize Your Experience. We may process your information to personalize

your experience. By personalization, we enable you to interact with our Services more

easily across platforms and devices.

(j) To Facilitate Corporate Acquisitions, Mergers and Transactions. We may process any

information regarding your account and your use of our Services as is necessary in the

context of corporate acquisitions, mergers or other corporate transactions.

(k) With Your Consent. For any other purpose disclosed to you prior to you providing us

your personal information or which is reasonably necessary to provide the services or

other related services requested, with your permission or upon your direction.

4. How We Disclose Your Personal Information

We share your personal information as needed to fulll the purposes described in this

Policy and as permitted by applicable law. We may disclose your personal information

as described below.

(a) With Our Service Providers. We may share your personal information with third-party

service providers acting on our behalf to help us operate our Services. Service

providers and vendors provide us with support services such as website hosting, inquiry

and feedback management, analytics services, surveys and research services, and

network maintenance. These third parties can only use your information in accordance

with our written instructions and must comply with the information security protections

we have put in place.

(b) Within Our Corporate Organization. We may share your personal information within

our organization, to provide you with the Services and take actions based on your

request, such as our parent company, subsidiaries, and corporate afliates, joint

venturers, or other companies under common control with us. We may permit these

entities to use your information for their own marketing purposes.

(c) During Business Transaction or Other Asset Transfers. We may disclose and transfer

information about you to buyers, service providers, advisors, potential transactional

partners or other third parties in connection with the advisors, potential transactional

partners or other third parties of a corporate transaction in which we are acquired by or

merged with another company, or we sell, liquidate, or transfer all or a portion of our

business or assets. By engaging with us or using our Services, you understand and

acknowledge to our assignment or transfer of rights to your personal information.

(d) For Legal Compliance & Safety. We may access, preserve, and disclose information

about you if we believe doing so is required or appropriate to (1) comply with law

enforcement requests and legal processes, such as a court order or subpoena; (2) 

comply with requests from auditors, examiners or other regulators; (3) exercise,

establish or defend our legal rights; or (4) protect your, our, or others’ rights, property or

safety.

(e) With Our Business Partners. Subject to applicable law, we may share your personal

information with our afliated clinical business partners, such as for permitted marketing

purposes, or for co-sponsored events based on your voluntary participation. To learn

more about your choices and rights, please review the “Your Choices and Privacy

Rights” section below.

(f) With Your Consent. We may share your personal information for any other purpose

disclosed to you prior to you providing us your personal information or which is

reasonably necessary to provide the services or other related services requested, with

your permission or upon your direction.

5. Cookies and Similar Tracking Technologies

We, and third parties on our behalf, use cookies and similar tracking technologies

(collectively, “Tracking Technologies”) to collect personal information automatically as

you interact with our Services, to help us customize your experience and better manage

content on our Sites, including to:

Analyze our web trafc using analytics package.

Identify whether you already visited our careers websites.

Store information about your preferences.

To recognize when you return to our Services.

Cookies. When you visit our websites, we (or third-party data or ad networks we work

with) may send one or more “cookies” to your computer or other devices. Cookies are

alphanumeric identiers stored on your computer through your web browser and are

used by most websites to help personalize your web experience. Some cookies may

facilitate additional site features for enhanced performance and functionality such as

remembering preferences, analyzing usage for site optimization, allowing third parties to

provide social sharing tools, and serving images or videos from third-party websites.

Some features on our websites will not function if you do not allow cookies.

6. How We Protect Your Personal Information

We follow generally accepted standards to protect the personal information submitted to

us, both during transmission and once it is received. We maintain our Services and all

associated information with technical, administrative, and physical safeguards to protect

against the loss, unauthorized access, destruction, misuse, modication and improper

disclosure of your personal information. Unfortunately, no data transmission or storage

system can be guaranteed to be 100% secure. We cannot guarantee the security of our

databases or the databases of the third parties with which we may share such

information, nor can we guarantee that the information you supply will not be 

intercepted while being transmitted over the internet. If you feel that the security of any

account you might have with us has been compromised, you should contact us

immediately at no-mktg@ Northern Behavioral Solutions.com.

7. Retention of Your Personal Information

We will retain your information for as long as needed to provide you Services or for

other purposes stated in this Policy. We will cease to retain your personal information or

remove the means by which the personal information can be associated with you as

soon as it is reasonable to assume that such retention no longer serves the purpose for

which the personal information was collected and is no longer necessary for legal or

business purposes. If you wish to cancel your account or request that we no longer use

your information to provide you services, please contact us at no-mktgNorthern

Behavioral Solutions. Please note that, we may still retain and use your information as

necessary to comply with our legal obligations, resolve disputes, and enforce our

agreements.

8. Your Choices and Privacy Rights

Your Choices

We offer you certain choices about how we communicate with you and what information

we collect from you.

(a) Marketing Communications. When you no longer wish to receive these marketing

emails or text messages from us, you can unsubscribe at any time by using the

“Unsubscribe” link that appears at the bottom of such messages and following

instructions contained within, or emailing us at no-mktg Northern Behavioral

Solutions.com.

(b) Managing Cookies. You have the right to decide whether to accept cookies. If you do

not want us to deploy cookies in your browser, you may exercise your preference by

modifying your web browser setting to either (1) refuse some or all cookies or (2) notify

you and ask for your permission when a website tries to set a cookie. If you want to

learn the correct way to modify your browser settings, please use the “Help,” “Tools” or

“Edit” menu in your browser or review the instructions provided by the following

browsers: Internet Explorer, Google Chrome, Mozilla Firefox, Safari Desktop, Safari

Mobile; and Android browser. If you choose to disable cookies in your browser, you can

still use our websites, although your ability to use some of the features may be affected.

(c) Managing Analytics. We may use third-party service providers to monitor and

analyze the use of our career website, such as Google Analytics. Google Analytics is a

web analytics service offered by Google LLC (“Google”) that tracks and reports website

trafc. For more information on the privacy practices of Google, please visit the Google

Privacy & Terms web page: https://policies.google.com/privacy?hl=en. Google Analytics

Opt-out Browser Add-on provides visitors with the ability to prevent their data from being

collected and used by Google Analytics, available at: https://tools.google.com/dlpage/

gaoptout.

(d) Managing Interest-Based Advertising. We and our third-party service providers may

use interest advertising technologies when you interact with our Services. Many

advertising companies that collect information for interest-based advertising are

members of the Digital Advertising Alliance (DAA) or the Network Advertising Initiative

(NAI), both of which maintain websites where people can opt-out of interest-based

advertising from their members. To opt-out of website interest-based advertising

provided by each organization’s respective participating companies, visit the DAA’s optout portal available at http://optout.aboutads.info/, or visit the NAI’s opt-out portal

available at http://optout.networkadvertising.org/?c=1.

Your Privacy Rights

Depending on applicable law where you reside or are located, you may be able to

assert certain rights identied below with respect to your personal information. If any of

the rights listed below are not provided to you under the law that governs the processing

of your personal information, we have absolute discretion in providing you with those

rights. Please refer to the “What Rights Apply” section to determine the rights you have

in the jurisdiction you reside.

Please note, your rights in relation to your personal information are not absolute.

Depending upon the applicable law, access to your rights under the applicable law may

be denied: (i) when denial of the request is required or authorized by law; (ii) when

granting the request would have a negative impact on another’s privacy; (iii) to protect

our rights and properties; (iv) where the request is frivolous or vexatious, or for other

reasons.

(a) Right to Know/Access. You may have the right to obtain a copy, or a list of

categories of the personal information that we hold about you, as well as other

supplementary information, such as the purposes of processing, and the entities to

whom we disclose your personal information.

(b) Right to Correct/Rectication. You may have the right to correct any of your personal

information in our records and systems. You may request us to rectify, correct or update

any of your personal information held by us that is inaccurate.

(c) Right to Delete/Erasure. Under certain circumstances, you may have the right to

request that we delete the personal information that we hold about you. This right is not

absolute, and we may refuse your right to delete if it is reasonably necessary for us to

provide a service requested by you; to perform a contract between us; to maintain

functionality and ensure security of our systems; to enable solely expected internal uses

of your personal information; to exercise a right provided by law; to comply with a legal

obligation, or if there are compelling legitimate grounds for keeping your personal

information.

(d) Right to Portability. Under certain circumstances, you may have the right to receive

personal information we hold about you in a structured, commonly used, and machinereadable format so that you can provide that personal information to another entity.

(e) Right Against Discrimination. You have the right not to be discriminated against for

exercising any of the rights described in this section. We will not discriminate against

you for exercising your privacy rights.

(f) Right to Object to Automated Decision-Making. You may have the right not to be

subject to a decision that is based solely on automated processing (where a decision is

taken about you using an electronic system without human involvement) which

signicantly impacts your rights. No decision will be made by us about you solely on the

basis of automated decision making which has a signicant impact on you.

To determine which rights you have, please refer to the table below that references the

rights as described above. U.S. States not listed either do not have a law providing such

rights, or it does not apply to our operations.

Jurisdiction Applicable Rights

California Residents (a) Right to Know/Access; (b) Right to Correct/Rectication;

(c) Right to Delete/Erasure; (d) Right to Portability; (e) Right Against Discrimination; and

(f) Right to Opt-Out of Automated Decision-making or Proling (upon issuance of

regulations by the California Privacy Protection Agency)

Submitting a Request to Exercise Your Privacy Rights

To assert your privacy rights noted above, you may contact us at via email at no-mktg@

sscs.health.com.

To protect your privacy, we must be able to verify your identity to conrm that the

request came from you before we can process your request to exercise any of the

privacy rights that you may be entitled to under the applicable law. We may contact you

by phone or e-mail to verify your request. Depending on your request, we will ask for

information such as your name, an e-mail address, or a phone number you have used

with us. For certain requests, we may also ask you to provide details about the most

recent purchase you made online.

Residents of California may designate an authorized agent to submit a request on your

behalf to access or delete your personal information. To do so, you must: (1) provide

that authorized agent written and signed permission to submit such request; and (2)

verify your own identity directly with us. Please note, we may deny a request from an

authorized agent that does not submit proof that they have been authorized by you to

act on your behalf.

Your Opt-Out Rights

You may have the right to opt-out of certain types of processing for your personal

information.

Right to Opt Out of Sale. You may have the right to opt-out of the sale of your personal

information. We generally do not sell your personal information for prot, but may share

your medical information with our afliated clinical entities where you are interested in 

seeking services. In addition, like many businesses, we use cookies, pixels, and similar

technology on our Sites, and we share certain personal information, such as your IP

address or device identiers, to third-party advertisers in order to improve your user

experience and to optimize our marketing activities. Under the broad denition of “sell”

contained in some jurisdiction’s privacy laws, this could be considered a sale.

Right to Opt Out of Sharing for Targeted Advertising. You may have the right to opt-out

of the sharing of your personal information to third parties for behavioral or crosscontextual advertising purposes. Like many websites, we use cookies, pixels, and

similar technology, and we share certain information, such as your IP address or device

identiers, to certain third-party advertisers in order to improve your user experience

and to optimize our marketing activities. You have the right to direct us not to share or

use your personal information for targeted advertising purposes.

To exercise your right to opt-out of sales and targeted advertising, please email us at

info@northernbehavioralsolutions.com. Please note that you may still receive

generalized ads after opting out of targeted advertising.

You may also opt-out of sharing and sales by using an opt-out preference signal. The

Global Privacy Control signal is currently the only opt-out preference signal we can

recognize. You can visit the Global Privacy Control ofcial site at https://

globalprivacycontrol.org/#about to learn how to congure your device to send such

signals. We will honor and process the opt-out preference signal in a frictionless

manner. Please note that the opt-out choice will only apply to your use of our Sites

through the current browser or device you are using and only so long as that browser’s

cookies are not erased. You will need to submit a separate opt-out of sharing request on

each device and browser you use to visit our Sites to completely opt-out using this

method.

9. Children’s Information

Our Services are not directed to children under age 13, and we do not knowingly collect

or process personal information from children under the age of 13. If you are a parent or

guardian and any personal information collected from your child, or have that

information modied or deleted, you may contact us at

info@northernbehavioralsolutions.com. . If we become aware that a child under 13 has

provided us with personal information, we will terminate the user’s access to our Service

and take steps to delete such information from our lesystems unless we have a legal

obligation to keep it.

10. Third-Party Sites

Our Services may contain links to third-party sites. This Privacy Policy does not apply to

those third-party sites. We recommend that you read the privacy policy of any other

sites that you visit as we are not responsible for the privacy practices of those sites.

11. Contact Us

We welcome your questions, comments and concerns about privacy. You may contact

us by contact us at info@northernbehavioralsolutions.com. 

By accessing, visiting, or using our services, you acknowledge this Policy and agree to our Terms and Conditions (the “Terms”). If you do not agree with any part of this Policy or the Terms, please discontinue access or use of our services.

We may provide additional “just-in-time” disclosures or more information about our personal information collection, use, and sharing practices. These notices may supplement this Policy, clarify our privacy practices, or provide additional choices regarding how we process your personal information.

Information We Collect

We may collect personal information, including but not limited to:

Name, email address, phone number, and other contact details

Billing and payment information

Service preferences and transaction history

Communication preferences, including SMS consent

How We Use Your Information

We use your information to:

Provide and manage our behavioral health services

Send appointment reminders and service-related notifications

Communicate important updates, including SMS messages

Improve our services and customer experience

Comply with legal obligations

SMS Communication & Consent

By providing your phone number and opting into SMS notifications, you consent to receive text messages from Northern Behavioral Solutions related to:

Appointment confirmations, reminders, and updates

Important service notifications

Customer support and inquiries

Standard message and data rates may apply based on your mobile carrier’s plan. Message frequency may vary.

Opting Out of SMS Messages

You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive text messages from us unless you re-subscribe.